RELIABLE, TAILORED AND SCALABLE SOLTUIONS

Services

DIALER

Why pay hundreds of dollars a month for this service. With no per license cost and dedicated servers you will pay a very limited cost per seat. Best of all you will have full control of you data which makes CRM and reporting integrations limitless.

CRM SOLUTIONS

We create a custom CRM specific to your verticals. Flexible scripting and third part integrations which save your agent time lowering handle times and improving revenues.

REPORTING

Cross platform reporting is what sets us apart. Our caned reports list the Key Performance Indicators at every level. Weather your a owner and want a dashboard to show you high level revenue and sales yield to the Team Lead that need to quickly spot issues and trends we have them. Want custom no problem we got you covered there too.

DEVELOPEMENT

Need help designing or implementing a new application to help your productivity. Maybe you just have an idea on the end result and want to know how to get there. We have a large network of developers of all levels that can help you make your vision a reality.

About Me

Over 20 years of experience in all facets of the marketing industry

Vision and proper planning, makes scalable solutions

Proven leader and technical guru. I have worked most of my adult life in the telemarketing industry. Starting off as a sales agents moving my way up. By the age of 20 I was give my own center to manage. We set the bar for other centers in the network and soon got promoted to VP overseeing and duplicating my practices to 5 centers. I transitioned to the parent company to create and develop their workforce management department outbound operations and central dialers but also scheduling and furcating and real-time support. At that time I started to run into reporting needs and found the reporting department to be a bottle neck doe our real time needs. I got mentored by the reporting team how to pull SQL queries and I found my passion and excelled at learning this new skill. I left this company to run the command center for an education company teach the team to properly manage, scrub and reuse and resell their data. At this time I started learning .Net, PHP and other languages to create custom tools and aid in reporting. I did this for a few years and due to their change to focus on enrollment went with another company doing the similar task. Soon after starting there one of the owners started up a data company. This is where I currently work. We have grown the company and the database to cover most every vertical and nearly 700 million records and I continue to develop a LMS system and CRM as well as do freelance work with dialer installs\deployments and other software engineering and consulting in our even changing industry.

Simply Said Rich is an Amazing, Talented and Brilliant Person. His work ethic is 2nd to none, and his knowledge of ALL THINGS is Beyond Impressive. To say Rich is the Backbone of our company would be an understatement. We are Very Fortunate to know him and work with him on both a personal and professional level.

Kevin Brody

I had the privilege of working with Richard in more than a dozen projects. Richard is proactive, result oriented, responsible and technically sound. He is always ready to put all his energy and time to get the job done. He has an exceptional troubleshooting and analytical skill in database management and many technologies. He is a great resource for any company.

Bryce Goettel

It continues to be a pleasure working with Richard for the past 4 years at Caba Solutions. During this time, we worked together on multiple projects related to system implementation. Richard is a person with a strong ownership and driving for results all the time. He sees and can address everything from the big picture to the details. Richard is creative, energetic, solutions oriented and highly motivated with great communication skills. He is an asset to any company that he works with.

Alecia Turner

Let’s work together on your
next project

Richard McAllister
404-453-9742
richard@richardmcallister.com